FREQUENTLY ASKED QUESTIONS
We've compiled answers to common questions to make your fundraising and shopping easier. Whether it's launching a campaign, shipping, returns, or product info, we've got you covered. Find the answers you need or contact our support team for help.
STARTING A FUNDRAISING CAMPAIGN
NŌK CHOC Virtual fundraisers are 100% digital – all set-up and sales happen online. Visit to learn how.
There are no fees or minimum quantities to hit to organize or participate in a Fundraising Campaign.
We ship to anywhere in the USA.
All completed orders are shipped within two business days of campaign completion.
Each bag of cocoa is ~10oz, or 10-12 servings of delicious, premium hot cocoa!
Supporters pay for shipping, starting at $4.95 and increasing depending on the number of items purchased. There is FREE SHIPPING on orders of $100 or more.
Fundraisers keep $10 for each bag of cocoa sold. Payments are summed at the end of the Fundraising Campaign and distributed to the preferred method within 72hrs of credit card settlement.
You’re able to cancel your order within 24hrs of purchase. Cancellations requested outside of the 24hr window cannot be completed. Use the Contact Us button below and submit your order number for your cancellation request. Note: only fulfilled orders will go to support the Fundraising Campaign.
HOT COCOA QUESTIONS
At NŌK CHOC we source high quality ingredients sustainably and we are on a mission to always provide a vegan, all-natural product, with no artificial flavors, which will always be more expensive than “regular” hot cocoa mix.
Unfortunately, our formulas are not recommended for those on a keto diet.
All you need for a delicious cup of hot cocoa is 8oz of hot water or milk. Any milk will do (both with and without dairy included), but if you are vegan, we LOVE oat milk the best!
The fat you see on our nutrition label is “healthy” fat, from a blend of our cocoa powder and coconut oil.
Our cocoa is best consumed withing 24-months of purchase. While it will not spoil, after 24-months it will start to lose the strength in its flavor.
Yes. All of our flavors are completely dairy-free.
SELLING BEST PRACTICES
We want to help you sell as much cocoa as possible so you can exceed your goals and have impact! We send a Fundraising Toolkit to your email when your Fundraising Campaign starts to help your team succeed. You can access it here
At the end of your campaign you can see a list of everyone who supported you cocoa shop and send them thank you notes in the way they’d appreciate it the most!